Our Frequently Asked Questions (below) outlines common questions relating to The Learning Store.
Placing an order:
How do I enrol in a course?
Navigate to the information page on The Learning Store for the course that you are interested in and follow the instructions under the Registration heading for that course.
What are my payment options if I enrol for a course on the Learning Store?
There is an online payment option when you place your order, which allows you to make payment using a debit/credit card. Should you choose not to use this, please make use of one of these payment methods.
Can I place one order (multiple seats) for a group of colleagues?
Yes, some courses might have limits in this regard, but you are welcome to input the appropriate quantity during the checkout process when placing your order. Once you have completed your order, you will be able to allocate a purchased license to each of your colleagues. Please check the “Course Cost” section on the relevant course information page for details of maximum capacities and group discounts, if any.
Am I eligible for a discount?
Please check the “Course Cost” section on the relevant course information page for details of maximum capacities and group discounts, if any.
Can I obtain a formal quote before placing an order?
At this stage, The Learning Store itself does not provide quotes. Please contact the unit offering the course to request one.
How do I obtain an invoice?
Once you place your order, you will receive a confirmation email containing the details of your order. You will also receive an invoice in a pdf file attachment via email.
Accessing the course:
Once I have placed an order, how long do I have to wait to obtain access to the course material?
The answer to this depends:
- If the course is always available and you make payment online, you will immediately be able to access the course content.
- If the course is always available and you make payment via EFT or journal transfer (internal UCT process), your access will update once the system has registered that the payment has reflected. Please note that EFT payments may take 3-5 business days to reflect.
- If the course has a set start date and you make payment online, you will have access from the start date.
- If the course has a set start date and you make payment via EFT or journal transfer (internal UCT process), your earliest access will be from the course start date, but will be dependant upon the system registering that the payment has reflected. Please note that EFT payments may take 3-5 business days to reflect.
Where do I access the course content?
Unless otherwise stated on the course information page, the course content is offered on Amathuba, UCT’s Learning Management System. Please ensure that you click the Guest Login option on the Amathuba landing page in order to log in successfully. You will also find a link under the “Course Access Details” heading in the payment confirmation email that you receive.
How do I set my password for Amathuba?
The username and password that you make use of when logging in to The Learning Store are the same username and password that you will make use of to log in to Amathuba. It is important to note that if you are not making use of UCT staff or student credentials, you will need to click the Guest Login option on the Amathuba landing page in order to log in successfully.
General:
Where do I find the terms and conditions associated with enrolling for a course on The Learning Store?
You can view them here: terms and conditions.
Is all tax related information included in the invoice?
The invoice fields align with those required by SARS.
Can you provide me with the UCT BBBEE and tax compliance certificates?
The UCT BBBEE certificate and other compliance certificates are accessible on the UCT website.